Return



You can return the product that you have received within 7 days from the date of the sales invoice without opening, using, or allowing the product to deteriorate. Costs incurred in returning the product to its original form will be reflected if the original box is damaged, the product has lost its ability to be resold, and is not available for sale by another customer. The products should be returned with complete and undamaged condition, if any, with standard accessories. You have to make a return request on the My Account page related to the request. Return via email or phone will not be initiated. The transportation costs to be paid for return shall be borne by the consumer.



Damaged Products During Transportation



In order to detect the damaged product during transportation, open your door next to the shipping authority and compare with the bill. Check for errors, defects and damage. If there is damage or deficiency in your shipment, please indicate it in the minutes with the help of the cargo officer and hand the product to the cargo authority. Otherwise, you will be deemed to have received the product in full and the refund will not be processed. Our company does not accept replies for products that are sent without an invoice, without invoice. Our company makes an attempt to return the goods to the customer's payment channel within 7 days following the arrival of these documents. (Note: This site is not responsible for any disruptions caused by the bank in the return of goods.) If you request, you can buy another product of the same or equivalent value instead of the damaged product during transportation.


Bubble Products



Please send a message containing your invoice and order numbers to our e-mail address or contact section, indicating the defective product defects which are not noticed during delivery and occur in product application. If you believe that you have submitted the customer service, we will contact your service department to test the product you have received with your invoice. At the end of the study, if there is no abnormality in the urine tested by the service officer, a doctor's report explaining the consumer's allergy status is requested. If the buyer's doctor's report is delivered to the customer service, another product or payment cancellation transaction is made at the same rate according to the customer's request. · The shipping costs of the returned product in the Defective Products will be covered by us.


Refunds


The return period is valid for seven days (7) from the order confirmation. Unfortunately, non-refundable products will not be refunded after this period.
Only in unused, original packaging are included in the scope of return.
Cuckoo Clocks and German made clocks excluded from scope.
The invoice and delivery note submitted with the product is required for the return.
The risk of any kind and the shipping costs incurred by the company in returning the product belongs to the user.


Payment refunds


After we send you the product you have purchased, your product will be inspected by our authorities. If the item you have returned has the above mentioned conditions, the payment process will start, if the product is not available, your goods will be returned. In both cases, the reviewer is notified by e-mail.
If your Idiom is approved, your fee will be sent to your bank account or credit card within 10 days, depending on the form of payment.


Late or invalid returns


If your payment iaden does not pass within 10 days, please contact your bank. It may take some time for the credit card or bank accounts to pass through the account.
If you have not communicated with your bank and have not reached a conclusion, please contact us at online@regalsaat.com.


Discounted products and campaign coupons


Please contact our company for the purchase of the campaign coupon and the products purchased within the campaign.


Exchanges


Unfortunately, the exchange of products is not possible. If there is a breakdown or a breakdown in your product, please contact us via our contact details on the contact page to initiate the repair process under warranty.


Gift items


If the item you wish to return is sent as a gift, please contact us via our contact details on the contact page. It is not possible to give gifts to someone else. In this case, the product may be replaced with an equivalent or higher priced product.


Delivery address


Address for returning products: Istoc Ticaret Merkezi E-1 Blok Öksüzoğulları Plaza Kat: 7 No: 73 Istanbul TR 34218


If the product is returned, the shipping charges incurred during the sale and return will belong to the user. The time of arrival of your changed product may vary depending on your location.