cancel an order that has not yet been shipped, please contact the phone number
on the contact page of your company and provide information.
Right to withdraw
right to withdraw is a legal right that is regulated by the Consumer Protection
Act of 6502.The
consumer has the right to return the product unconditionally within 7 days from
the delivery date of the product.(In case the right of withdrawal is used, the sales
commission, shipment etc. costs belong to the buyer.)
How to use the right to withdraw
7 days from the date of order delivery, a request for return related to the
relevant product must be generated from the My Orders page.Consumer returns the product within 5 days from the
date the customer makes a claim for extradition.
product's two-way transportation freight charges and any other costs that may
arise belong to the consumer.The fee will be refunded after the relevant
interruption has been made.
deformations and other deformations that will occur depending on the use of the
product will not remove the right to withdraw.In the event of damage or deformation during the use
of the product being handled or during the shipment, our company will issue a
refund after deducting the cost required to return the product to its original
Can the product arrive in the
flawed way, return it?
return processes that may occur during production, transportation and during
use are described on the Service / Warranty page.
fee will be delivered to your party within 10 business days maximum depending
on the payment type after your product has been received.You can view information about the status of your
return process on the Return process page under My Account page.
I made a payment by credit card,
how can I get a fee refund?
payment made by credit card is also made on the same credit card.In this case, your bank's payment back process is
Returns process of coupons and
you use a gift voucher or purchase a product during the purchase, the
conditions of return vary.In
this case please contact our company.